Calling 911 Using VoIP (Internet Phone)

What is VoIP?

VoIP (Voice Over Internet Protocol) is a service that lets you make phone calls over the internet instead of using a traditional phone line.

How VoIP is Different for 911

When you call 911 from a traditional home phone, dispatchers can usually see your exact location and phone number immediately. Because internet-based phones work differently, there are a few risks you should know:

  • Location Sharing: Your call might connect to the emergency center, but your location and phone number might not show up on the dispatcher's screen.

  • Routing Issues: Sometimes, internet calls are sent to an administrative office line rather than the emergency dispatchers. This line may not be answered after business hours.

  • Power & Internet: Your phone service will not work if your internet is down or if you lose power at home.

  • Updating Your Address: If you move your VoIP equipment to a new house, you must update your address with your service provider. If you don't, 911 may send help to your old address.

Tips for VoIP Users

  • Be Ready to Give Your Location: Always stay on the line and tell the dispatcher exactly where you are and what your phone number is.

  • Have a Backup: Keep a cell phone or a traditional landline available in case of a power outage.

  • Check with the FCC: You can find more information about internet calling on the Federal Communications Commission (FCC) website.