How to Share a Concern or Complaint

If you have a concern about our services or a complaint about a staff member's conduct, you can start the resolution process in any of these ways:

  • In Person: Speak with any on-duty employee at the Police Station. They will share your information with a supervisor who will follow up with you.
  • Online: Fill out our Online Feedback Form. A supervisor will contact you after you submit the form.
  • By Mail: Pick up a paper form at the Police Station and return it by mail or in person.
  • By Phone: Call the Office of Professional Standards at 515-440-4792. Please leave a message with the date, time, and details of the incident. A supervisor will call you back.

Our Review Process

If your concern is minor, a supervisor will work with you to resolve it informally. For more serious or criminal allegations, we will conduct a formal investigation to gather evidence and witness statements.

Possible Investigation Outcomes

After the Chief of Police reviews the facts, the investigation will result in one of four findings:

  • Sustained: Evidence shows the act happened and was improper.
  • Not Sustained: There is not enough evidence to prove or disprove the complaint.
  • Unfounded: The investigation shows the act did not happen or did not involve our staff.
  • Exonerated: The act happened, but it was lawful and proper.

We aim to complete investigations within 30 days. If it takes longer, we will update you on our progress. Once finished, we will send you a letter explaining the findings.

For more information, please visit our Frequently Asked Questions (FAQ) page.

External Oversight Agencies

You may also contact these authorized agencies to investigate police actions:

Iowa Civil Rights Commission
400 East 14th St, 1st Floor, Des Moines, IA 50309
Phone: 515-281-4121

State of Iowa Office of the Ombudsman
1112 E Grand Ave., Des Moines, IA 50319
Phone: 515-281-3592

Federal Bureau of Investigation (FBI)
4401 Westown Pkwy, West Des Moines, IA 50266
Phone: 515-223-4278