West Des Moines, IA

• Refund requests must be made at least seven (7) days before the program start date. Requests made by this deadline are eligible for a full refund. Requests made after this deadline are not eligible, and no refund will be issued. 
• Refunds for medical reasons may be considered on a case-by-case basis.
• Refunds for payments made by cash or check will be issued by check within two to three (2-3) weeks. No cash refunds will be given.
• Payments made by credit or debit card will be refunded to the original card.
• No fees will be charged if a class or activity is canceled or changed by the department. 
• This policy does not apply to travel programs, culinary programs, RP Kids Summer Camp, Planet 7, or adult sports leagues.

The Parks & Recreation Department will not tolerate bullying* in any program or activity, and staff will do all they reasonably can to create a safe space for participants, regardless of an individual’s actual or perceived age, color, creed/denomination, national origin, race, religion, marital status, sex, sexual orientation, gender identity, physical attributes/appearance, physical or mental ability or disability, ancestry, political belief, socioeconomic status, or familial status.