Collections

Online Bill Pay

You can pay many city fees quickly using our Online Payment Portal.

Current online payment options include:

  • Animal impound and parking tickets
  • Ambulance (EMS) and CPR fees
  • Police and Westcom reports
  • Other miscellaneous city invoices

Please check back later as we add more payment options.

Unpaid (Delinquent) Invoices

The City works with Municipal Collections of America (MCA) to collect unpaid debts, such as parking tickets, building code fines, and ambulance bills.

Important Information about Unpaid Debt:

  • State Setoff Program: Unpaid bills may be reported to the State of Iowa. This allows the state to take the money you owe from your state tax refund.
  • Extra Charges: As allowed by City Code, a percentage-based fee may be added to your total bill to cover the cost of collection.

To pay a debt or ask questions, visit the Municipal Collections website or call them at 877-751-7115 or 708-455-4046.

Questions or Feedback?

If you have concerns about your experience with MCA, please email us at collections@wdm.iowa.gov so we can review the situation.

Please include the following in your email:

  • Your name and phone number (and the number you used to call MCA, if different)
  • The citation number
  • The date you spoke with MCA
  • A brief description of your issue