About West Des Moines EMS

West Des Moines Emergency Medical Services (EMS) is the city-run ambulance agency dedicated to caring for our residents. We provide medical care and emergency transport across 48 square miles for a population of approximately 73,000 people.

How We Respond

When you call 911, the Fire Department and Police are typically the first to arrive. Our EMTs and Paramedics arrive as the "third-service" provider to provide advanced medical treatment and transport to the hospital.

Service Growth (Call Volume)

While the number of calls changes each year, the overall trend shows a growing need for emergency services in our community.

Annual EMS Call Volume
Year Total Calls
2017 8,908
2018 9,531
2019 10,215
2020 11,026
2021 13,352 (Busiest Year)
2024 7,320

Our Team and Equipment

  • Expert Staff: We employ approximately 60 full-time and part-time professionals.
  • Advanced Fleet: We maintain seven ambulances. Five are active units staffed 24/7, and two are backup units used for maintenance coverage or special events.
  • Critical Care Training: Every full-time paramedic must earn a Certified Critical Care Paramedic (CCP) certificate within their first year of employment.
  • Specialized Tools: Our crews use advanced respiratory equipment, including high-flow oxygen, BiPAP therapy, and transport ventilators.

Contact and Location

  • Address: 4200 Mills Civic Parkway, PO BOX 65320, West Des Moines, IA 50265
  • Phone: (515) 222-3600