How to Register for the City Access Portal (CAP)

You need an account to apply for permits, plans, or licenses. Registration is a one-time process. Once you have an account, you can manage all your city projects in one place.

Tip: We recommend using Google Chrome for the best experience.

Step 1: Check for an Existing Account

To avoid creating a duplicate profile, please check if you already have an account by searching for your information in this order:

  • Email address
  • Phone number
  • Your Name (Last name or First and Last name)
  • Company name

Step 2: Start Your Registration

  1. On the portal page, click "Login or Register" (top-right corner).
  2. Select "Register" and enter your email address.
  3. Check your inbox for a verification email and click "Confirm." Note: This link is unique to you; do not share it.

Step 3: Set Up Your Login

  1. Username & Password: Choose a username and a strong password. Use the strength gauge to help you.
  2. Contact Info: Enter your name. Click "Additional Contact Information" to add your phone number.
  3. Preferences: Choose your "Contact Preference" so city staff know how to reach you.

Step 4: Enter Your Address (Troubleshooting)

The portal requires your address to be entered in specific pieces. If you are having trouble:

  • Street Number: Only enter the numbers (e.g., 4200).
  • Street Name: Only enter the name (e.g., Mills Civic).
  • Street Type: Use the dropdown to select Parkway, Road, Street, etc.
  • Unit/Suite: Put your suite number in the "Unit" box, not the street name box.
Pro Tip: As you type, the portal may suggest an address. If you see yours pop up, click it to fill the boxes automatically.

Questions?

If you need help registering, please contact the Development Services Department: